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Original review: Feb. 5, 2019 I have been ordering from Chewy going on 3 years. I always get same order and it's autoshipped. I ordered Purina 9 Lives dry cat food tuna flavored. Apparently there was a recall on this food and I did not find out until after my cats ate this.
They were all violently ill with vomiting and diarrhea. I had to take them to the vet and after 5 days they finally stopped being ill. The pet food recall stated it can cause death in animals according to many websites. They did not bother to take these products off their shelves or from warehouses and dispatched it to us anyways. No apologies or anything. Original review: Feb. 3, 2019 First time customer on the website, got told I couldn't have the discount and they cancelled my order because I wasn't a new customer even though I literally made my account to order the items I wanted, and of course they take the money out of my account but I bet it won't be put back for weeks.
This company is trash and I would give them 0 stars if it was possible. Never ordering from them again and telling everyone I can to not order from them, very shady practice taking people's money then cancelling their order like that. They filled and sent my autoship order a day early. Not even by accident, but DELIBERATELY. It's their 'new system', and I was advised to schedule my future autoships for the day after I actually want them sent. Because I had scheduled my shipment for the day I get my social security payment, the early shipment caused an insufficient funds charge in my bank account. It seems like their that their new system could be illegal, absolutely sure that it's stupid.
I have cancelled my autoship and removed my debit card information from their system. This completely destroyed my remaining trust in Chewy. In the past I have had positive customer service experiences with them, so I understand the 5 star reviews here. I wish I could still provide one of my own. Original review: Jan.
31, 2019 I had placed an order on Friday and it unfortunately my precious daughter passed away the next day on Saturday. I contacted the company to find out the procedure to return the item and received a response promptly. The note was from Catherine in customer service. She offered such heartfelt condolences and I could just feel the love coming from her in her letter. Not only did she answer my question but the following day I received a bouquet of flowers with a beautiful note.
My dog was not only a pet but was like my child. He was 15 years old and was my constant companion. This type of service is so rare and I wanted to thank Chewy.com and in particular Catherine for your commitment to offering the best products for our pets and to excellent customer service. Thank you from the bottom of my heart. Resolution response: Jan. 31, 2019 Company apologized and resolve the issue in the better way respecting the deals and give a bigger discount as apologize.